Return & Exchange Policy

Return & Exchange Policy — Horus.com.pk

Last updated: August 2026

At Horus.com.pk, we want you to be fully satisfied with your iPhone master copy, Turkish copy iPhone, or American copy iPhone purchase. Please read this policy carefully before placing your order.

✅ Our Return & Exchange Commitment

We accept returns and exchanges within 3 days of delivery under the conditions listed below. All claims must be initiated via WhatsApp or email within this window.

📦 Parcel Open Check — Your First Protection

We strongly recommend exercising your right to open and inspect the parcel in front of the courier before making payment. If the box is tampered, the seal is broken, or the device is visibly damaged, you may refuse delivery on the spot at no cost to you.

See our full Parcel Open Check Policy for details.

✅ Eligible Return & Exchange Conditions

You may return or exchange your device if:

  • The device has a manufacturing defect present at the time of delivery
  • The device does not match the product description on the listing
  • The device was Dead on Arrival (DOA) — does not power on
  • The wrong model or color was delivered

❌ Non-Eligible Conditions (No Return/Exchange)

Returns and exchanges are not accepted if:

  • The device has been physically damaged after delivery (drops, cracks, water damage)
  • The return request is made after 3 days of delivery
  • The original packaging, accessories, or box is missing
  • The device has been tampered with, repaired, or flashed by a third party
  • The customer simply changed their mind (no change-of-mind returns)

🔄 Exchange Process

  1. Contact us via WhatsApp or email within 3 days of delivery
  2. Share your order number, photos/video of the defect
  3. We will confirm eligibility within 24 hours
  4. Ship the device back via courier (we cover return shipping for eligible claims)
  5. Replacement dispatched within 2–3 business days of receiving the return

💰 Refunds

We primarily offer exchanges rather than cash refunds. In cases where the exact replacement is unavailable, a store credit or refund via EasyPaisa / JazzCash / bank transfer will be processed within 5–7 business days.

📍 Cities Covered

This policy applies to all COD orders delivered across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala, Hyderabad, Bahawalpur, and Sargodha.

❓ Frequently Asked Questions

Can I return a master copy iPhone if I don’t like it?

No. We do not accept change-of-mind returns. Returns are only accepted for manufacturing defects or wrong items delivered.

What if the courier damaged my parcel?

Always open the parcel in front of the courier. If damage is visible, refuse delivery. Once accepted, courier damage claims must be filed with the courier company directly.

How do I contact you for a return?

Reach us via our Contact page — WhatsApp is the fastest channel.

Horus.com.pk sells iPhone-style smartphones (master copy, Turkish copy, American copy). All products are non-original, non-Apple-manufactured devices and are clearly disclosed as such.